SHIPPING AND RETURNS

POSTAGE

 

We offer Worldwide shipping and combine postage if you are buying several items.

Postage to the UK ranges from £2.95 up to £4.95 depending on quantity, size and weight.

For the rest of the World we offer a fixed price postage at £10.

Everything is made to order please allow 7-10 days for your items to be made.

We use Royal Mail 1st class signed for, for UK posting. 

The rest of the World is International Tracked. International items will arrive within 5-7 days however please allow extra time during public holidays, Christmas etc.

 

We also offer a free collection service, for those able to collect from Ingleby Barwick.

RETURNS AND EXCHANGES

As a very small business every single thing we make is made to order. 

For this reason we don't accept returns or exchanges unless it is a fault on our part.

Please check the size guides to ensure a correct fit or by all means ask if you are unsure. 

PRIVACY POLICY

As customers of Belles Beautiful Designs, I may hold some information about you (your name, email address, postal address and telephone number).  This is a short note setting out everything you could ever wish to know about how I collect, use and store this information.  But if you still have any questions after reading this, please contact me

Important Note

When I talk about 'information', I am only referring to your contact details or images sent for personalised orders.  I never have access to your financial information when you make payments via PayPal or Stripe.  All sensitive financial information is held securely by the processing companies, and they never share this with me or anyone else.

How I Collect Information

Wix manages our mailing list, and you will only ever end up on this list if you have signed up for our exclusive offers and previews. 

When you place an order, either directly through me or via the website, you give me sufficient information about you to enable me to process the order, this can also include images for customised designs.

The website provider we use, Wix, has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. 

For personalised items that require images, these are sent by yourself via email to our business access email address.

Who Has Access to Your Information

Quite simply, it's just me! As the sole designer and creator at Belles Beautiful Designs, I am the only one who ever has access to your information, and I never pass this on to anyone else. 

Wix hold your contact details on their server to allow me to manage my mailing list.

When you pay via PayPal or Stripe, they will also hold information about you. 

How I Use Your Information

I send out regular emails informing you of latest offers and products to those that have signed up to our mailing list to receive information about Belles Beautiful Designs. If you have previously been a customer of Belles Beautiful Designs, you can also expect to receive these using the contact information you provided. 

Personal images supplied are then used to create your bespoke creations, and once completed are immediately deleted from file. 

How I Store Information

Wix hosts details of all members of my mailing list on their secure servers.

All spreadsheets are solely for accounting and tax purposes and are held for a minimum of six years.

All emails are hosted by Outlook and are stored securely via password protection. 

Your Rights

You an ask me at any time what information I hold about you, and I will give you full details free of charge.  You also have the right to ask that your details be deleted, amended or transferred.